1. When will my order ship?
We process orders within 1–3 business days (excluding weekends and holidays). Once shipped, you’ll receive an email with your tracking number.
2. Do you ship internationally?
Yes, we do. Cumonoi ships to most countries worldwide.
Delivery time: Typically 10–20 business days, depending on your location and local customs.
3. How can I track my order?
As soon as your package is shipped, we’ll email you a tracking link.
If you didn’t receive it or need help, feel free to reach out to support@cumonoi.com.
4. What payment methods do you accept?
We currently accept:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
- PayPal: Pay using your PayPal balance or linked card/account
All transactions are processed securely.
5. Can I cancel or change my order?
You can cancel or modify your order before it ships.
Please contact us as soon as possible at support@cumonoi.com.
If the order has already been shipped, you may request a return once you receive it.
6. What is your return policy?
We accept returns within 28 days of delivery for unused products in original packaging.
Refer to our Return & Refund Policy for full details.
7. What if my item arrives damaged?
If your item arrives damaged, please email us within 7 days at support@cumonoi.com.
Include your order number and a photo of the item. We’ll offer a refund or replacement after review.
8. Do you offer gift packaging?
Currently, we do not provide formal gift-wrapping services.
However, many of our bags and pouches arrive in reusable, gift-friendly packaging.
9. Can I place a bulk or wholesale order?
Yes! For bulk or wholesale inquiries, please contact us at support@cumonoi.com.
We’ll provide a custom quote based on your needs.
10. Still need help?
We’re always happy to assist.
Contact us anytime at:
📧 support@cumonoi.com