We understand that circumstances can change, and there may be instances where you need to cancel an order. Our cancellation policy is designed to accommodate such situations while ensuring a seamless process for both our customers and our team.
Order Cancellation
- If you wish to cancel an order, contact our customer service team immediately at [email protected].
- Orders that have not yet been processed can be canceled, and you will receive a full refund.
- Once an order has been processed or shipped, it cannot be canceled. In such cases, you may refer to our Return and Refund Policy for assistance.
Change of Mind
- If you have a change of mind regarding your purchase, our Return and Refund Policy will apply.
- Please ensure the item meets the return eligibility requirements, such as being in its original condition and returned within the specified time frame.
Incomplete or Incorrect Information
- It is essential to provide accurate and complete information when placing your order.
- If incorrect or incomplete information is provided, we may contact you to resolve the issue.
- In cases where the order cannot be processed due to incorrect or incomplete information, we will cancel the order and issue a full refund.
Contact Us
For any questions or concerns about our cancellation policy, please contact us at:
- Email: [email protected]
- Monday-Saturday: 8AM-6PM
Cumonoi values your satisfaction and aims to provide a seamless shopping experience. Thank you for choosing us, and we appreciate your understanding of our cancellation policy.