1. Payment Methods
Cumonoi supports multiple secure payment options for your convenience. You can pay using:
- Credit/debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB)
- PayPal
All payments are processed securely. We never store your card information.
2. Billing Information
Please ensure your billing details are accurate and complete. Incorrect or missing information may result in delayed or canceled orders.
Before placing an order, make sure:
- The cardholder name matches the order name
- The billing address is correct
- Your payment method is valid with sufficient funds
3. Order Verification
To protect our customers, we may request additional verification before processing an order. This could include:
- Email or phone confirmation
- Identity verification for high-value orders
This step helps prevent fraud and ensures a safe shopping experience.
4. Currency and Taxes
All prices are displayed in USD unless otherwise noted. Depending on your country, local taxes or import duties may apply during checkout. These charges are the customer’s responsibility.
5. Failed Transactions
If your payment fails:
- Confirm that your card or PayPal account is active
- Try using another payment method
- Contact your bank for assistance
If the issue continues, reach out to our support team at support@cumonoi.com.
6. Refunds and Cancellations
We follow our Return & Refund Policy for all returns and cancellations. Once approved, refunds will be issued to your original payment method within 5–10 business days.
Orders cannot be canceled after they are shipped.
For help, email us at support@cumonoi.com.