Welcome to Cumonoi. These Billing Terms & Conditions explain how we process payments and orders on our website. By placing an order, you agree to the terms below.
1. Payment Methods
We currently accept the following payment methods:
- Major credit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
All payments must be made in U.S. dollars (USD).
2. Billing Information
- You must provide current, complete, and accurate billing and account details for all purchases.
- Please update your email address, billing/shipping address, and payment method promptly to ensure smooth order processing.
3. Pricing and Promotions
- Price Changes: Product prices may change without prior notice.
- Availability: We may update, modify, or discontinue products at any time.
- Promotions: Discount codes must be applied at checkout. They cannot be used on past orders or combined with other offers unless specifically stated.
4. Order Confirmation and Invoices
- After placing an order, you will receive a confirmation email with product, billing, and shipping details. This serves as your receipt.
- A printed invoice with itemized charges, shipping fees (if applicable), and discounts will be included with your shipment.
5. Payment Processing
- By submitting payment, you authorize Cumonoi to charge your selected payment method for the total order amount.
- All transactions go through fraud and security screening.
- If your payment fails, we will notify you by email. You must provide an alternative payment method to complete your purchase.
6. Disputes and Chargebacks
- If you experience billing or order issues, please contact us first at support@cumonoi.com. We aim to resolve matters quickly and fairly.
- Unauthorized chargebacks will be investigated. If a chargeback is found invalid, you are responsible for reimbursing Cumonoi for the disputed amount and any related fees.
7. Contact Information
For any billing-related questions, please reach us at:
- Email: support@cumonoi.com
- Phone: +1 (786) 916-6727
- Address: 2275 Navarro Ave, Altadena, CA 91001, United States
- Working Hours: 8 AM – 5 PM (Monday to Saturday)