At Cumonoi, we understand that plans can change. This policy explains how order cancellations work.
1. Cancelling Before Shipment
- You may cancel your order anytime before it ships.
- To request a cancellation, please contact us promptly at support@cumonoi.com with your order number.
- If your order has not been processed for shipping, we will cancel it and issue a full refund to your original payment method.
2. Orders Already Shipped
- Once your order has shipped, it cannot be cancelled.
- If you no longer want the item, you can return it by following our Return & Refund Policy after delivery.
3. Out-of-Stock or System Errors
- In rare cases, we may need to cancel an order due to an item being out of stock or a pricing/system error.
- If this occurs, you will be notified immediately and receive a full refund.
4. Refund Timeline
- Approved cancellations are refunded to your original payment method within 4–8 business days, depending on your bank or payment provider.
5. Contact Information
For cancellation requests or questions, please contact us:
- Email: support@cumonoi.com
- Phone: +1 (786) 916-6727
- Address: 2275 Navarro Ave, Altadena, CA 91001, United States
- Working Hours: 8 AM – 5 PM (Monday to Saturday)