Frequently Asked Questions (FAQ)

Ordering

  1. How do I place an order?
    Placing an order with Cumonoi is simple and secure. Browse our website, select the products you wish to purchase, and add them to your cart. When ready, proceed to checkout, where you can enter your billing and shipping details, select a payment method, and confirm your order.
  2. Can I modify or cancel my order?
    If you need to make changes or cancel your order, please contact our customer support at [email protected] as soon as possible. We will make every effort to accommodate your request, but modifications or cancellations may not be possible if the order has already been processed.
  3. How can I track my order?
    Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track the status of your shipment through our carrier’s website.

Shipping

  1. What is the estimated delivery time?
    Our standard delivery time is 4-6 business days after the order has been processed. Please note that delivery times may vary based on your location, carrier delays, or other unforeseen circumstances.
  2. Do you offer international shipping?
    Currently, we only ship within the United States. We do not support international shipping at this time.
  3. What are the shipping costs?
    We charge a flat shipping fee of $5.75 for all orders within the USA. This fee covers packaging, handling, and shipping costs to ensure safe and efficient delivery.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 14 days of delivery. Items must be unused, in their original condition, and include all original packaging. To initiate a return, please contact us at [email protected] with your order details.
  2. What if I receive a damaged or defective item?
    If you receive an item that is damaged or defective, please reach out to us immediately at [email protected]. We will assess the issue and provide a resolution, which may include a replacement or a full refund.

For further assistance or any additional questions, please contact our customer service team. We are here to help!

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