At Cumonoi, we are committed to providing a smooth shopping experience. If you are not satisfied with your purchase, our return and refund policy ensures a hassle-free process.
Return Policy
1. Returns for Non-Defective Items
- Customers may request a return within 14 days of receiving the order.
- The item must be unused, in its original condition, and include all original packaging and tags.
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
2. Returns for Defective or Damaged Items
- If you receive a damaged or defective item, please contact us at [email protected] immediately.
- We will provide a prepaid return label for the defective item.
- Customers may choose between a full refund or a replacement, subject to product availability.
Refund Policy
- Approved returns will be refunded to the original payment method.
- Refunds are typically processed within 6-8 business days, though processing times may vary depending on your financial institution.
Exchange Policy
- We do not offer direct exchanges.
- To exchange an item, please return the original product for a refund and place a new order.
Contact Us
For any inquiries regarding returns and refunds, please reach out to us at [email protected].
Cumonoi is dedicated to ensuring customer satisfaction with every purchase.