1. Order Processing Time
At Cumonoi, we aim to ship your order quickly and reliably. All orders placed before 5:00 PM EST on weekdays are processed within 1–3 business days. You will receive an email confirming your order. Once shipped, another email will include your tracking number.
For custom or pre-order items, additional processing time may apply. We will always indicate this on the product page.
2. Domestic Shipping (United States)
We offer standard shipping across the United States to ensure affordability and reliability.
- Delivery time: 3–7 business days
- Carriers: FedEx, USPS, UPS
- Shipping fee: $9 (flat rate)
After dispatch, you will get a tracking link by email so you can monitor the delivery.
3. International Shipping
Yes, we ship worldwide! You can enjoy shopping with Cumonoi no matter where you live.
- Estimated delivery: 10–20 business days, depending on your country
- International shipping fee: $14 (flat rate)
However, please note: Delivery times may be longer due to customs checks or local postal delays. We appreciate your patience.
4. Customs, Duties, and Taxes
When your order arrives in your country, customs fees or import duties may apply. These charges are not included in our prices or shipping rates. You, as the customer, are responsible for any additional costs.
We cannot predict or control customs charges.
5. Address Accuracy
Please double-check your shipping address before completing your order. Incorrect addresses may lead to shipping delays or lost packages. Unfortunately, we cannot refund or reship orders with invalid addresses.
6. Lost or Damaged Packages
If your package is missing or damaged, act fast. Contact us at support@cumonoi.com with your order number and any supporting images (if applicable). Our team will investigate and help resolve the issue promptly.
7. Tracking Information
We provide a tracking number via email as soon as your order ships. You can use it to follow your package through the link provided or directly on the courier’s website.
Need Help?
For any shipping-related concerns, feel free to contact us:
Email: support@cumonoi.com